![]() Your faxes will be directed into your email inbox upon receiving the new fax.Īfter signing up, you have to open the CocoFax dashboard, and click on the ‘new fax’ option on the top left corner of the dashboard. The first window will allow you to choose the fax number from the categories of toll-free numbers, vanity numbers, and local fax numbers.Īfter getting your fax number, you can integrate the email account with your CocoFax account by entering the email address and the password. The initial step is to sign up for an account by clicking on the link for a free trial on the top right corner of the official page. Here, you will find the steps for faxing using the CocoFax dashboard: Step 1: In addition, Windows 10/11 CocoFax allows you to fax from any device including your smartphone, laptop, and PC. Google Fax Free answers questions like ‘ how to fax from window 10’ in the forum of CocoFax. CocoFax is listed as the best service by Google Fax Free blog post. CocoFax is perfect for professionals because of its lightning fast faxing services and high level of competency.ĬocoFax allows you to fax from multiple platforms. If you are used to sending and receiving faxes, this new fax exchanging process is going to be a child’s play for you. About Outbyte, uninstall instructions, EULA, Privacy Policy. Unfortunately, changing a fax number is not an easy process for my business, but if this continues to happen, I will definitely have to change.Special offer. I have lost trust in this company in regards to billing, and will be monitoring my bill very closely every month. ![]() It is just too bad that as a customer needing this service I have to be worried about whether or not I will be taken advantage of. ![]() She then told me about a year subscription that I could purchase to prevent being charged a late fee monthly if the card is denied, or that I could call my bank and tell them this charge will be occurring monthly to prevent any denial. I asked her how we could be sure that this did not happen again, and she stated it is an issue that happens with some accounts. She could not tell me why the mistake occurred, but told me she would refund the late fee. We verified that they had my correct expiration date on file. I called MetroFax asking to speak with a manager, who I never reached because the lady continued to request that I speak with her about my issue. This is the same card they have had on file since I began service with them. Update: I called my bank asking if MetroFax had attempted to withdraw money on Dec 19th and Feb 19th and they stated MetroFax had attempted to withdraw the money, but the expiration date entered was incorrect therefore the payment was denied. I am so very disappointed with this company. I have had no problems with sending or receiving faxes therefore I am sad to cancel, but I will not be charged for late fees and taken advantage of. I most definitely will be calling tomorrow and will likely be cancelling business with MetroFax. The lady then stated she could not provide me that information and that I must call and talk with the manager during business hours. I again asked to be emailed proof where there was an attempt to bill my card and denial by the bank. I have had this same card for over 10 years, have plenty of money on the card, and have NEVER had a problem with using this card. Again, I called customer service stated this does not make sense. Two months later, I see another late fee for the same thing. The customer service rep then told me that he would refund the late fee. I called customer service and told him I wanted to see proof of where they attempted to charge my card and was denied by my bank. This did not make sense to me because I have my credit card to be automatically charged on the due date. I have been using MetroFax for about 6 months now, and in December I noticed they attempted to charge me a late fee. ![]() Next step I have taken has been to prepare a complaint with the Federal Trade Commission, Federal Communication Commission, California Attorney General and the FBI to investigate if MetroFax is committing credit card and wire fraud. Company has not responded, acknowledged or cancelled my account per my verified request. ![]() : Sent email to "Fiona M" as she requested. Nothing gets resolved, just do not care, MetroFax has your money. Reading the Company's response to negative reviews is like a broken record. I recommend never doing business with MetroFax. In my view MetroFax is a dishonest company with no way to cancel service. Finally found a number to call through my bank, but MetroFax is not longer providing live support. Tried on both my phone and laptop with the same results. Used the online cancellation instructions but received an email saying I could not cancel online, and I am required to cancel only through their "Online Chat" which does not work. I have been attempted to cancel my "subscription". ![]()
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